Pi Coin KYC Verification Guide: How to Pass Quickly

Beginner2/20/2025, 9:23:03 AM
KYC certification is not only a crucial step in the development of the Pi Coin project, but also an important guarantee for its long-term sustainable development. Through KYC certification, Pi Coin is expected to make greater breakthroughs in the field of cryptocurrency, bringing more convenient, secure, and innovative digital financial experiences to global users.

1. Introduction


1.1 Pi Coin Overview

Pi Coin is a new digital currency initiated by a group of doctors from Stanford University in 2019, aiming to create a decentralized cryptocurrency network that everyone can participate in, namely Pi Network. The birth of Pi Coin stems from the founder’s reflection on the existing cryptocurrency mining model. Traditional cryptocurrencies like Bitcoin require professional hardware equipment and a large amount of power consumption for mining, making it difficult for ordinary users to participate, forming a technical and resource threshold. Pi Coin is committed to breaking this threshold, allowing people from all over the world, regardless of their economic conditions and technical backgrounds, to equally participate in the world of cryptocurrency.

In Pi Network, users can easily participate in mining through the mobile app. This mining method does not require complex calculations and high energy costs, just open the app and click once a day to start mining. This innovative design has quickly attracted a large number of users worldwide, especially those who are interested in cryptocurrency but lack professional equipment and technical knowledge.

As of now, the number of Pi Coin users has exceeded tens of millions, spanning over 200 countries and regions worldwide. Its community is highly active, with users engaging in communication and sharing through various social platforms and offline activities, collectively driving the development of the Pi Network. In some developing countries, Pi Coin has even become the first step for people to understand and engage with cryptocurrency, making significant contributions to the popularization of cryptocurrency.

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1.2 The Importance of KYC Verification

KYC (Know Your Customer) authentication, which means ‘knowing your customer,’ has been widely used in the financial field. In the cryptocurrency field, KYC authentication is equally important. It requires users to provide true and accurate personal information to the platform, including name, ID number, contact information, etc. By verifying and validating this information, the platform can ensure the authenticity and legality of the user’s identity. The purpose of KYC authentication is to prevent money laundering, terrorist financing, and other illegal activities, and to maintain financial order and market stability.

For the Pi Coin project, KYC verification serves multiple purposes. On the one hand, it helps ensure the compliance of the project, allowing Pi Coin to operate within the legal frameworks of different countries and regions globally. With the increasing regulatory scrutiny in the cryptocurrency market, KYC verification is a necessary condition for the legitimate development of the project. For example, in some countries, only users who have undergone KYC verification can engage in digital currency transactions and transfers; otherwise, they may face legal risks. On the other hand, KYC verification can safeguard users’ asset security. By verifying user identities, it can effectively prevent account theft, identity theft, and other such incidents, protecting users’ Pi Coin assets. Additionally, a community composed of authenticated users is more stable and trustworthy, which is beneficial for the project’s long-term development. In a community where KYC verification is conducted, transactions and collaborations among users are more secure and reliable, thus promoting the healthy development of the entire ecosystem.

2. Pi Coin KYC qualification and preparation


2.1 Qualification Conditions for Certification

  • Age Restriction: Pi Coin stipulates that only users who are 18 years of age or older are eligible to apply for KYC certification. This age restriction is based on the legal requirements in most countries and regions around the world, aiming to ensure that users have full legal capacity and can independently assume the relevant responsibilities and obligations in the field of cryptocurrency. In the development process of the Pi Network, the age restriction helps maintain the health and stability of the community, avoiding unnecessary risks for minors due to lack of sufficient cognitive and judgment abilities.
  • Mining duration requirements: In order to encourage users to participate in and support the development of the Pi Network in the long term, Pi Coin also has certain requirements for mining duration. Typically, users need to mine continuously for a certain period of time, for example, mine consecutively for more than 30 days, to be eligible to apply for KYC certification. This requirement not only can filter out truly active and loyal users but also ensures the vitality and stability of the community. Through long-term participation in mining, users can better understand the operation mechanism and value proposition of the Pi Network, thus actively engaging in the project’s development.

2.2 Preparation of Materials

  • Proof of Identity Documents: Users need to provide valid proof of identity documents to prove their identity authenticity. Commonly accepted documents include passports, identity cards, driver’s licenses, etc. These documents should contain clear personal photos, names, dates of birth, document numbers, and other key information, so that Pi Network can accurately verify the user’s identity. For example, a passport is an internationally recognized proof of identity document with comprehensive and high credibility information; an identity card is commonly used by domestic users as proof of identity and is widely accepted in KYC verification. It is important to note that the provided proof of identity documents must be valid and free of any alterations, damage, or forgery. If the documents have flaws or doubts, it may lead to verification failure.
  • Document requirements: The uploaded identity verification document photo or scan should be clear and complete, with a high enough resolution to ensure that the reviewer can accurately read the information on the document. The document format typically supports common image formats such as JPEG, PNG, etc., and the file size should also comply with the official regulations, generally not too large or too small. An oversized file may result in slow or failed uploads, while an undersized file may affect the clarity and readability of the information. When taking photos or scanning identity verification documents, ensure uniform lighting, avoid factors such as reflections, shadows, etc., that may affect the clarity of the document. Also, make sure that all four corners of the document are fully displayed, and avoid situations where information is cropped or missing.

2.3 Equipment and Environment Preparation

  • Device Performance Requirements: When conducting KYC verification, it is recommended to use a well-performing mobile phone or computer. The mobile phone should have at least 2GB of RAM to ensure that the Pi Network application runs smoothly, avoiding issues such as lagging or crashing during verification. For computer devices, the processor performance should not be lower than the Intel Core i3 series, with a memory of at least 4GB. The operating system is recommended to be Windows 10 or above to ensure system stability and compatibility. High-performance devices can provide a smoother operational experience, improve verification efficiency, and reduce the risk of verification failure due to insufficient device performance.
  • Network environment requirements: A stable and high-speed network connection is crucial for successful KYC verification. It is recommended to use a Wi-Fi network for verification to avoid using mobile data networks, in order to prevent verification interruptions due to unstable signals or network traffic restrictions. The Wi-Fi network should have a download speed of at least 10Mbps and an upload speed of at least 5Mbps to ensure fast and stable data transmission when uploading identity proof documents and performing facial recognition operations. A poor network environment may lead to file upload failures, facial recognition timeouts, and other issues that can affect the verification progress. Additionally, during the verification process, it is advisable to avoid simultaneous operations that consume a large amount of network bandwidth, such as downloading large files or watching high-definition videos, in order to ensure the stability of the verification process.
  • Authentication environment recommendation: Choose a well-lit and simple background environment for authentication. Sufficient light during facial recognition can ensure clear capture of user’s facial features by the camera, improving recognition accuracy. Avoid conducting authentication in backlit, strong light, or dim light environments to avoid affecting facial recognition effectiveness. A simple background can reduce interference, allowing the system to more accurately recognize user faces. Also, ensure that the authentication environment is quiet, avoiding authentication in noisy environments to prevent affecting voice recognition (if there is a voice segment in the authentication process). In addition, during the authentication process, keep the device stable to avoid shaking or jolting, ensuring the quality of the information collected.

3. Pi Coin KYC certification detailed process


3.1 Download and install related applications

  1. Download the Pi Browser application: For Android users, open the app store on your phone (such as Huawei App Market, Xiaomi App Store, etc.), enter “Pi Browser” in the search bar, click on the “Pi Browser” application in the search results, and then click the “Install” button, wait for the application to download and install. For iOS users, open the App Store, enter “Pi Browser” in the search box, find the corresponding application and click the “Get” button, confirm by fingerprint recognition or enter your Apple ID password, and then you can start downloading and installing.

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  1. Ensure the normal operation of the application: After installation, click the ‘Pi Browser’ icon on the phone’s desktop to open the application. When opened for the first time, the application may perform some initialization settings, such as loading necessary components and data. Users need to wait patiently. During the application running process, if there are problems such as crashes or freezes, you can try the following solutions: First, check if the phone has enough storage space. If the storage space is insufficient, you can clean up some unnecessary files and applications. Secondly, check if the phone system is the latest version. If not, you can go to the ‘Software Update’ option in the phone settings for an update. Finally, try uninstalling and reinstalling the Pi Browser application. When reinstalling, ensure that it is downloaded from the official channel to ensure the integrity and security of the application.

Enter the KYC verification entrance 3.2

  1. Open the Pi Network application: Find and tap the Pi Network app icon on your phone to launch the application. If it is your first time logging in, you need to enter the account and password set during registration to log in; if automatic login is enabled, you can directly access the main interface of the application.
  2. Find the KYC certification entrance: On the main interface of the Pi Network application, you can usually find the ‘KYC certification’ related entrance in the menu bar or personal settings options. The specific location may vary due to different application versions and interface designs, but generally it will be in a prominent position or in the settings area related to the user’s personal information. For example, in some versions of the application, click on the three horizontal line icon in the upper left corner of the main interface, pop up the sidebar, and you can find the ‘KYC certification’ option in the sidebar; in some versions, it may be in the menu bar at the bottom of the main interface, click on ‘Mine’ or ‘Personal Center’ and other options, enter the personal page, and find the ‘KYC certification’ entrance on the page. Click on this entrance to enter the KYC certification interface and start the certification operation.

3.3 Fill in personal information

  1. Name filling: In the personal information filling area of the KYC authentication interface, find the ‘Name’ column. When filling in, ensure that the name is exactly the same as the name on the identity document, including the order and spelling of the name. For example, if the name on the ID card is ‘张三’, then it should be accurately filled in as ‘张三’ in the column, and there should be no misspelling or other forms of errors. If the name contains rare characters or special characters, pay attention to the selection of input method and the correct input of characters to avoid authentication failure caused by input errors.
  2. To fill in the date of birth: click on the ‘Date of Birth’ field, usually a date picker will pop up. Users need to select the year, month, and day of their actual birth date in the date picker. When selecting, be careful and ensure the accuracy of the date. For example, if the birth date is May 10, 1990, select ‘1990’, ‘5’, ‘10’ in the date picker respectively. Note that some authentication systems may have specific requirements for date formats, such as ‘YYYY-MM-DD’ or ‘MM/DD/YYYY’, users need to fill in according to the required format.
  3. Nationality filling: In the ‘Nationality’ column, a dropdown menu is usually provided, listing the names of various countries and regions. Users can find their own nationality by clicking on the dropdown menu and selecting it. For example, Chinese users should choose ‘China.’ If the corresponding nationality option is not found in the dropdown menu, it may be due to system issues or delayed data updates. In this case, you can contact Pi Network’s official customer service for help and solutions. When filling in your nationality, ensure the accuracy of your selection to avoid affecting the authentication results due to nationality errors.
  4. Other information to fill in: In addition to the above basic information, you may also need to fill in some other information, such as gender, residential address, contact information, etc. When filling in gender, choose ‘Male’ or ‘Female’ according to your actual situation. The residential address should be the permanent address, ensuring that the address is detailed and accurate, including information such as province, city, district, street, house number, etc., so that users can be accurately contacted when necessary. Contact information generally includes the commonly used mobile phone number. After filling it in, click the button to get the verification code, and fill in the received verification code in the corresponding box to verify the authenticity of the mobile phone number. When filling in all personal information, be sure to carefully check to ensure the accuracy and completeness of the information, to avoid KYC certification failure caused by information errors.

3.4 Upload ID proof documents

  1. File Selection: In the KYC verification interface, find the ‘Upload ID Proof Document’ area, usually with buttons like ‘Choose File’ or ‘Upload File’. Click on this button, and the phone will pop up a file selection interface, where users can choose the prepared ID proof document, such as ID card photos, passport scans, etc. If it is an ID card, photos of the front and back need to be uploaded separately; if it is a passport, uploading the first page scan containing personal information and photo is sufficient.
  2. File format requirements: Pi Network typically supports common image file formats such as JPEG, PNG, etc. When selecting a file, make sure the file format meets the requirements. If the file format is incorrect, you can use image editing software (such as Meitu Xiuxiu, Photoshop, etc.) to convert the file to a supported format before uploading. For example, if the file is in BMP format, you can open the file with Meitu Xiuxiu and then choose the ‘Save’ or ‘Save As’ option, select JPEG or PNG format in the save format, and save the file.
  3. Document clarity requirements: The uploaded ID proof document photo or scan must be clear, and the text and images must be accurately recognizable. Photos should avoid factors that affect clarity such as blur, glare, shadows, etc. When taking a photo of the ID card, choose an environment with sufficient light, place the ID card flat on the table, use the mobile phone camera to shoot vertically, ensure that all four corners of the ID card are complete in the photo, and the text and photo are clearly visible. When scanning a passport, adjust the scanning resolution, generally recommended to be set to above 300dpi to ensure the clarity of the scan. If the clarity of the uploaded document is insufficient, the reviewer may not be able to accurately read the document information, leading to authentication failure.
  4. File Size Limit: The file size must also comply with the official range specified, generally not too large or too small. A too large file may cause slow or failed upload, while a too small file may affect the clarity and readability of the information. Specific file size limits can be found on the KYC authentication interface or in the Pi Network official documentation. If the file size exceeds the limit, you can use image editing software to compress the file. For example, in Photoshop, you can reduce the file size by adjusting the image’s resolution, quality, and other parameters, while trying to maintain the clarity of the image. Before uploading the file, be sure to check the format, clarity, and size of the file to ensure that it meets the requirements and improves the success rate of authentication.

3.5 Live Check

  1. Start liveness detection: After completing the personal information filling and uploading of identification documents, enter the liveness detection section. On the KYC authentication interface, click on the “Start liveness detection” or similar button, and the system will activate the mobile phone’s camera and related recognition functions.
  2. Check steps: Follow the instructions of the system, usually need to face the front camera of the mobile phone to ensure that the face is completely within the viewfinder of the camera. During the inspection process, the system may require users to perform some actions, such as blinking, opening mouth, shaking head, etc. Users should promptly follow the prompts to make corresponding actions so that the system can comprehensively collect facial feature information for accurate recognition and verification. For example, when the system prompts ‘Please blink’, the user should slowly blink; when prompted ‘Please open your mouth’, simply open the mouth.
  3. Attention: When performing a liveness check, choose an environment with sufficient light and a simple background. Adequate light can ensure the camera captures the user’s facial features clearly, improving recognition accuracy. Avoid conducting checks in backlit, strong light, or dimly lit environments to avoid affecting facial recognition. For example, do not perform liveness checks outdoors under direct sunlight or in dimly lit rooms. A simple background can reduce interference factors, allowing the system to more accurately recognize the user’s face. Additionally, keep the device stable, avoid shaking or moving the phone to prevent the facial image from being blurry or incomplete. During the entire liveness check process, maintain a natural facial expression, do not wear hats, sunglasses, masks, or other items that obscure the face, ensuring that facial features are fully displayed. If the liveness check fails, it may be due to lighting issues, improper movements, or facial obstructions. Users can adjust the environment and operations based on the system’s failure reasons and recheck.
  4. Multiple attempts and assistance: If multiple attempts at live checks fail, do not panic. You can carefully read the prompt information provided by the system, analyze the reasons for the failure, such as whether the lighting is too dark, the facial angle is incorrect, etc. Then adjust accordingly, for example, switch to a better-lit environment, adjust the angle of the face and the camera, and try again. If after multiple attempts you still cannot pass, you can contact Pi Network’s official customer service, explain the issues you are facing, and seek help and guidance from customer service. Customer service may provide targeted solutions, such as suggesting using a different device for live checks, or guiding users to perform more accurate operations. While waiting for a response from customer service, do not repeatedly submit live check applications to avoid affecting the verification process.

3.6 Submit Application

  1. Information confirmation: After completing all KYC verification steps, including filling in personal information, uploading identity documents, and live detection, enter the submission application stage. Before submission, carefully check all the information filled in to ensure the accuracy and completeness of the information. Check whether personal information such as name, date of birth, and nationality is filled in correctly, whether the identity documents are uploaded completely and clearly, and whether the live detection has been successfully passed. For example, confirm again that the spelling of the name is correct, the information on the ID card photo is clear and discernible, and whether the actions during the live detection process are completed as required. If any errors or omissions are found in the information, promptly return to the corresponding steps for modification and supplementation.
  2. Submission operation: After confirming that all information is correct, find the ‘Submit Application’ button in the KYC verification interface, click on the button to submit the KYC verification application. After submission, the system will display a prompt indicating that the application has been submitted and generate an application number. Users can record this number for future reference on checking the application progress. At this point, the Pi Network’s verification team will begin reviewing the user’s application.
  3. After submission notes: After submitting the application, users cannot change the submitted information at will. Therefore, be sure to confirm carefully before submitting. During the review period, users should keep their phones open to receive review result notifications. The review time may vary depending on the number of applicants and the workload, generally taking several working days to weeks. Users can regularly check the review progress in the Pi Network app to understand the processing status of the application. If any issues are found during the review process and need to be communicated with the user, the review team will contact the user through in-app messages, SMS, or email. Users should pay attention and respond promptly and follow the instructions. For example, if the review team finds discrepancies between the information in the identity document and the personal information filled out, they may request further proof materials or explanations from the user. Users should actively cooperate to ensure a smooth authentication process.

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4. Tips for fast KYC verification of Pi Coin


4.1 Information accurate and complete

When filling in personal information, users must carefully check each item to ensure it matches the information on the identification document completely. For example, the spelling and order of the name, the accuracy of the date of birth, etc., are all crucial. Any minor errors could lead the verification personnel to doubt the authenticity of the user’s identity, resulting in delays in the verification process or even rejection. Taking the name as an example, if a user reverses the order of the surname and given name when filling it out, or if there are spelling mistakes, the verification personnel will notice discrepancies when comparing with the identification document, and will then request the user to verify and submit the information again, undoubtedly prolonging the authentication process.

The uploaded identity documents must also be clear, complete, and free of any alterations. The clarity of the documents directly affects the reviewers’ ability to read and identify the information. If the photo is blurry, reflective, or shadowed, causing key information such as name, ID number, photo, etc., to be unclear and unidentifiable, the reviewers will not be able to accurately verify the user’s identity, and the authentication application is likely to be rejected. Similarly, the integrity of the documents should not be overlooked. Ensure that all four corners of the document are fully displayed, with no cropping or missing information. In addition, there should be no traces of alterations on the documents, as alterations may be considered as forgery or tampering with the documents, significantly affecting the authentication results.

4.2 Select the appropriate authentication time

Submitting verification applications at different times may result in significant differences in review speed. Generally, avoiding peak application periods is an effective strategy to expedite the review process. During specific stages of the Pi Coin project development, there may be a surge in users applying for KYC verification, such as during important project updates or promotional activities, or nearing certain key milestones set by the project team. During these times, the review team faces a substantial workload, naturally slowing down the review process. User feedback and data analysis suggest that submitting applications during non-business hours on workdays (such as evenings or weekends) tends to result in faster review times. This is because there are fewer applicants during these time periods, allowing the review team to focus more on processing applications and accelerating the review progress. Additionally, keeping an eye on information about the review process shared on Pi Network’s official community or social media channels can help users understand the current review status and application trends, enabling them to choose a less stressful time to submit their applications.

4.3 Maintain a good network and device status

A stable network connection and properly functioning device are the basic conditions to ensure the smooth progress of KYC verification. During the verification process, whether uploading identification documents, performing facial recognition, or submitting applications, data transmission is required through the network. Fluctuations, lagging, or interruptions in the network may lead to issues such as failed document uploads, timeouts in facial recognition, or incomplete application submissions. For example, when uploading identification documents, an unstable network may prevent complete uploads or errors during the process, making it impossible for the reviewing personnel to obtain complete document information, thus affecting the verification progress. Similarly, device malfunctions can have a negative impact on verification. Malfunctions in phone or computer systems, app crashes, etc., may force the verification process to halt, requiring users to restart the device or application and redo the verification process, not only wasting time but also increasing the risk of verification failure. To ensure good network and device status, users should check the stability of the network connection before KYC verification, testing network speed and stability by browsing web pages, watching videos, etc. Additionally, ensure that the device’s system and applications are up to date to avoid compatibility issues due to outdated versions. Furthermore, close unnecessary background programs on the device to free up system resources, ensuring stable operation of the device during the verification process.

4.4 Understand the certification rules in advance

A thorough understanding of the KYC certification rules and requirements officially released by Pi Coin is crucial for users to successfully pass the certification. The official document details the certification process, required materials, review standards, and important notes. Before applying for certification, users should carefully read these contents, clarify each requirement, prepare in advance, and avoid violations or operational errors due to a lack of understanding of the rules. For example, the certification rules may have specific requirements for the type, format, size, and clarity of identification documents, as well as clear regulations for filling in personal information. If users are not aware of these requirements and upload non-compliant documents or fill in incorrect information at will, it will inevitably lead to certification failure. At the same time, understanding the review standards and process, users can operate more standardizedly during the certification process, thereby improving the success rate of certification. In addition, the official document may also contain some frequently asked questions and solutions. By reading these contents in advance, users can promptly find solutions when encountering problems, avoiding delays in the certification process due to unresolved issues.

5. Pi Coin KYC common issues and solutions


5.1 Review time is too long

The Pi Network has a large number of users, and users from all over the world are actively applying for KYC certification, which poses a huge workload for the review team. During peak application periods, such as major promotional activities, a large number of users concentrate on submitting certification applications, making it difficult for reviewers to process all applications in a short time, resulting in a significant extension of the review time. In addition, Pi Network rigorously reviews the information submitted by users, carefully verifying each piece of personal information, identity documents, and live check data to ensure the authenticity and accuracy of the information. This complex review process also increases the time required for reviews to a certain extent.

When facing the situation of long audit processing time, users should first remain patient, avoid frequent inquiries about the audit progress to prevent adding extra workload to the audit team, and further affecting the audit speed. During the waiting period for the audit, users can regularly check the message notifications within the Pi Network app to ensure not to miss any important information related to the audit. For example, the audit team may request users to supplement or correct certain information through in-app messages, and users should respond promptly and follow the instructions to expedite the audit process. At the same time, users can follow Pi Network’s official community, social media accounts, or official website to obtain the latest audit updates and related policy adjustments. Sometimes, the official announcement about the audit progress will be released to inform users of the current audit status and expected processing time, which helps users to schedule time and expectations reasonably.

5.2 Authentication Rejected

Information inconsistency is one of the common reasons for authentication rejection. For example, when users fill in personal information, discrepancies between key information such as name, date of birth, ID number, etc., and the information on the uploaded identification documents may lead to authentication failure, even minor differences such as spelling errors in names, format errors in date of birth, etc., may raise doubts for the reviewing staff, leading to authentication failure. Blurry photos are also an important factor. If there are issues such as blurriness, reflection, shadows, etc. in the photos of the identification documents uploaded, making it difficult for the reviewing staff to clearly identify the information on the documents, such as unclear portraits in the photos, difficult-to-recognize ID numbers, etc., the authentication application is likely to be rejected. In addition, expired documents should not be ignored. If the identification documents provided by the user have expired, such as expired IDs, passports, etc., the authentication will not be approved.

Once the authentication is rejected, users should first carefully read the reasons for rejection provided by the review team to clarify the issues. For problems related to inconsistent information, users need to recheck their personal information and identity documents to ensure they are completely consistent before resubmitting the application. When filling in the information again, pay extra attention to details to avoid making the same mistakes. In cases of blurry photos, users need to take clear photos of their identity documents again. When taking photos, choose a well-lit environment with a simple background to ensure that the text and images in the photo are clear and distinguishable, avoiding factors such as glare or shadows that may affect clarity. If the authentication failed due to document expiration, users should promptly update their identity documents, obtain valid documents, and then resubmit the application following the authentication process. When reapplying, users should ensure that all information and documents are accurate and can include a brief explanation, detailing the reasons for the previous rejection and the corrections made this time, to help reviewers understand the situation more quickly and increase the approval rate.

5.3 System Failure or Technical Issue

During the verification process, due to technical issues with the Pi Network application or servers, there may be system malfunctions such as lagging and crashes. For example, when a large number of users are conducting KYC verification simultaneously, the server may become overloaded, causing the application to respond slowly, resulting in lagging and affecting user experience. During critical steps like facial recognition or file uploads, the system may suddenly crash, leading to loss of previous operation data and requiring re-operation. Additionally, unstable network connections may also cause similar issues, such as fluctuations during ID document uploads, which may result in failed or incomplete uploads.

If encountering system malfunctions or technical issues, users should first try simple troubleshooting methods. For lagging issues, try closing other applications consuming system resources, freeing up device memory, and then reopen the Pi Network app for operation. If crashes occur, try uninstalling and reinstalling the application, ensuring it is the latest version, to resolve possible program errors or compatibility issues. Before reinstalling the app, remember to back up important data to prevent data loss. If the issue persists, users should promptly contact Pi Network’s official customer service for assistance. Users can use customer service channels within the Pi Network app, such as online customer service chat windows, customer service feedback forms, etc., to provide detailed descriptions of the encountered issues, including specific time of occurrence, operating steps, device model, network environment, etc., so that customer service personnel can accurately identify the problem and provide effective solutions. Additionally, users can follow Pi Network’s official community or social media platforms to see if other users have encountered similar issues and to review related official solutions.

6. Precautions after Pi Coin certification


6.1 Account Security Maintenance

After successfully passing the KYC verification of Pi Coin, account security maintenance has become a key link to safeguarding user assets and personal information. Users should immediately set a strong password, which should follow the complexity principle, be no less than 12 characters in length, and include uppercase and lowercase letters, numbers, and special characters. For example, “Abc”@12345678Such combinations greatly increase the difficulty of being cracked compared to simple pure numeric or alphabetic passwords. At the same time, regularly changing passwords is also a good security practice, and it is recommended to change passwords every 3-6 months to reduce the risk of being cracked due to passwords remaining unchanged for a long time.

Enabling two-factor authentication is an important measure to further enhance account security. Two-factor authentication typically combines factors such as passwords and mobile verification codes to add an additional layer of protection to the account. When a user logs into their account on a new device, they not only need to enter the correct password but also receive a SMS or in-app notification containing a verification code. Only after entering the correct verification code can they successfully log in. This means that even if someone obtains the user’s password, they cannot access the account without the verification code, effectively preventing the risk of account theft.

In addition, users should always remain vigilant and guard against phishing websites and fraudulent information. When receiving links or information from unknown sources, do not click or provide personal information at will. Phishing websites often mimic the official website of Pi Network to deceive users into providing their login information and personal data. When logging into Pi Network, users should carefully check the URL to ensure they are visiting the official legitimate website. At the same time, avoid conducting account-related operations in unsafe public network environments, such as public Wi-Fi hotspots, as these networks may pose security risks and be vulnerable to hacker attacks, leading to user information leakage.

6.2 Participate in the Pi Coin ecosystem

After KYC certification, users have more ways to participate and rights in the Pi Coin ecosystem, and can more deeply integrate into this vibrant digital currency world. In terms of trading and transfer, certified users can freely conduct Pi Coin transactions and transfers, exchanging value with other users. This not only provides users with more economic activity choices, but also promotes the circulation and application of Pi Coin in the market. Users can buy and sell transactions according to their investment strategies and market conditions, realizing asset appreciation or rational allocation under the premise of legality and compliance.

In terms of ecosystem participation, Pi Network is committed to building a diverse ecosystem, providing users with a rich variety of application scenarios. Users who have completed KYC verification have the opportunity to participate in these ecosystem applications, such as decentralized finance (DeFi) applications based on Pi Coin, e-commerce platforms, social interaction applications, and more. In DeFi applications, users can engage in financial activities such as lending and asset management to earn additional income; on e-commerce platforms, users can use Pi Coin to purchase goods and services, experiencing the convenience of digital currency in actual consumption; in social interaction applications, users can communicate and collaborate with other users to jointly promote the development of the Pi Coin ecosystem, while also being able to receive rewards and benefits by participating in social activities.

Community governance and decision-making participation are also one of the important rights of certified users. Pi Network emphasizes the power of the community, encourages users to actively participate in community governance and decision-making processes. Certified users can express their views and suggestions on platforms such as community forums and official social media groups, and provide opinions on the direction of project development and policy formulation. The voices and suggestions of users are crucial for the development of Pi Network, and the project team will carefully listen to user feedback and make corresponding adjustments and improvements according to the opinions and needs of the community. In addition, some important decisions may be made through community voting, and certified users have the voting rights to directly participate in the project’s decision-making process and influence the future direction of the project.

Conclusion


KYC verification is not only a crucial step in the development of the Pi Coin project but also an important guarantee for its long-term sustainable development. Through KYC verification, Pi Coin is expected to achieve greater breakthroughs in the field of cryptocurrency, bringing global users a more convenient, secure, and innovative digital financial experience.

Author: Frank
* The information is not intended to be and does not constitute financial advice or any other recommendation of any sort offered or endorsed by Gate.io.
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Pi Coin KYC Verification Guide: How to Pass Quickly

Beginner2/20/2025, 9:23:03 AM
KYC certification is not only a crucial step in the development of the Pi Coin project, but also an important guarantee for its long-term sustainable development. Through KYC certification, Pi Coin is expected to make greater breakthroughs in the field of cryptocurrency, bringing more convenient, secure, and innovative digital financial experiences to global users.

1. Introduction


1.1 Pi Coin Overview

Pi Coin is a new digital currency initiated by a group of doctors from Stanford University in 2019, aiming to create a decentralized cryptocurrency network that everyone can participate in, namely Pi Network. The birth of Pi Coin stems from the founder’s reflection on the existing cryptocurrency mining model. Traditional cryptocurrencies like Bitcoin require professional hardware equipment and a large amount of power consumption for mining, making it difficult for ordinary users to participate, forming a technical and resource threshold. Pi Coin is committed to breaking this threshold, allowing people from all over the world, regardless of their economic conditions and technical backgrounds, to equally participate in the world of cryptocurrency.

In Pi Network, users can easily participate in mining through the mobile app. This mining method does not require complex calculations and high energy costs, just open the app and click once a day to start mining. This innovative design has quickly attracted a large number of users worldwide, especially those who are interested in cryptocurrency but lack professional equipment and technical knowledge.

As of now, the number of Pi Coin users has exceeded tens of millions, spanning over 200 countries and regions worldwide. Its community is highly active, with users engaging in communication and sharing through various social platforms and offline activities, collectively driving the development of the Pi Network. In some developing countries, Pi Coin has even become the first step for people to understand and engage with cryptocurrency, making significant contributions to the popularization of cryptocurrency.

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1.2 The Importance of KYC Verification

KYC (Know Your Customer) authentication, which means ‘knowing your customer,’ has been widely used in the financial field. In the cryptocurrency field, KYC authentication is equally important. It requires users to provide true and accurate personal information to the platform, including name, ID number, contact information, etc. By verifying and validating this information, the platform can ensure the authenticity and legality of the user’s identity. The purpose of KYC authentication is to prevent money laundering, terrorist financing, and other illegal activities, and to maintain financial order and market stability.

For the Pi Coin project, KYC verification serves multiple purposes. On the one hand, it helps ensure the compliance of the project, allowing Pi Coin to operate within the legal frameworks of different countries and regions globally. With the increasing regulatory scrutiny in the cryptocurrency market, KYC verification is a necessary condition for the legitimate development of the project. For example, in some countries, only users who have undergone KYC verification can engage in digital currency transactions and transfers; otherwise, they may face legal risks. On the other hand, KYC verification can safeguard users’ asset security. By verifying user identities, it can effectively prevent account theft, identity theft, and other such incidents, protecting users’ Pi Coin assets. Additionally, a community composed of authenticated users is more stable and trustworthy, which is beneficial for the project’s long-term development. In a community where KYC verification is conducted, transactions and collaborations among users are more secure and reliable, thus promoting the healthy development of the entire ecosystem.

2. Pi Coin KYC qualification and preparation


2.1 Qualification Conditions for Certification

  • Age Restriction: Pi Coin stipulates that only users who are 18 years of age or older are eligible to apply for KYC certification. This age restriction is based on the legal requirements in most countries and regions around the world, aiming to ensure that users have full legal capacity and can independently assume the relevant responsibilities and obligations in the field of cryptocurrency. In the development process of the Pi Network, the age restriction helps maintain the health and stability of the community, avoiding unnecessary risks for minors due to lack of sufficient cognitive and judgment abilities.
  • Mining duration requirements: In order to encourage users to participate in and support the development of the Pi Network in the long term, Pi Coin also has certain requirements for mining duration. Typically, users need to mine continuously for a certain period of time, for example, mine consecutively for more than 30 days, to be eligible to apply for KYC certification. This requirement not only can filter out truly active and loyal users but also ensures the vitality and stability of the community. Through long-term participation in mining, users can better understand the operation mechanism and value proposition of the Pi Network, thus actively engaging in the project’s development.

2.2 Preparation of Materials

  • Proof of Identity Documents: Users need to provide valid proof of identity documents to prove their identity authenticity. Commonly accepted documents include passports, identity cards, driver’s licenses, etc. These documents should contain clear personal photos, names, dates of birth, document numbers, and other key information, so that Pi Network can accurately verify the user’s identity. For example, a passport is an internationally recognized proof of identity document with comprehensive and high credibility information; an identity card is commonly used by domestic users as proof of identity and is widely accepted in KYC verification. It is important to note that the provided proof of identity documents must be valid and free of any alterations, damage, or forgery. If the documents have flaws or doubts, it may lead to verification failure.
  • Document requirements: The uploaded identity verification document photo or scan should be clear and complete, with a high enough resolution to ensure that the reviewer can accurately read the information on the document. The document format typically supports common image formats such as JPEG, PNG, etc., and the file size should also comply with the official regulations, generally not too large or too small. An oversized file may result in slow or failed uploads, while an undersized file may affect the clarity and readability of the information. When taking photos or scanning identity verification documents, ensure uniform lighting, avoid factors such as reflections, shadows, etc., that may affect the clarity of the document. Also, make sure that all four corners of the document are fully displayed, and avoid situations where information is cropped or missing.

2.3 Equipment and Environment Preparation

  • Device Performance Requirements: When conducting KYC verification, it is recommended to use a well-performing mobile phone or computer. The mobile phone should have at least 2GB of RAM to ensure that the Pi Network application runs smoothly, avoiding issues such as lagging or crashing during verification. For computer devices, the processor performance should not be lower than the Intel Core i3 series, with a memory of at least 4GB. The operating system is recommended to be Windows 10 or above to ensure system stability and compatibility. High-performance devices can provide a smoother operational experience, improve verification efficiency, and reduce the risk of verification failure due to insufficient device performance.
  • Network environment requirements: A stable and high-speed network connection is crucial for successful KYC verification. It is recommended to use a Wi-Fi network for verification to avoid using mobile data networks, in order to prevent verification interruptions due to unstable signals or network traffic restrictions. The Wi-Fi network should have a download speed of at least 10Mbps and an upload speed of at least 5Mbps to ensure fast and stable data transmission when uploading identity proof documents and performing facial recognition operations. A poor network environment may lead to file upload failures, facial recognition timeouts, and other issues that can affect the verification progress. Additionally, during the verification process, it is advisable to avoid simultaneous operations that consume a large amount of network bandwidth, such as downloading large files or watching high-definition videos, in order to ensure the stability of the verification process.
  • Authentication environment recommendation: Choose a well-lit and simple background environment for authentication. Sufficient light during facial recognition can ensure clear capture of user’s facial features by the camera, improving recognition accuracy. Avoid conducting authentication in backlit, strong light, or dim light environments to avoid affecting facial recognition effectiveness. A simple background can reduce interference, allowing the system to more accurately recognize user faces. Also, ensure that the authentication environment is quiet, avoiding authentication in noisy environments to prevent affecting voice recognition (if there is a voice segment in the authentication process). In addition, during the authentication process, keep the device stable to avoid shaking or jolting, ensuring the quality of the information collected.

3. Pi Coin KYC certification detailed process


3.1 Download and install related applications

  1. Download the Pi Browser application: For Android users, open the app store on your phone (such as Huawei App Market, Xiaomi App Store, etc.), enter “Pi Browser” in the search bar, click on the “Pi Browser” application in the search results, and then click the “Install” button, wait for the application to download and install. For iOS users, open the App Store, enter “Pi Browser” in the search box, find the corresponding application and click the “Get” button, confirm by fingerprint recognition or enter your Apple ID password, and then you can start downloading and installing.

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  1. Ensure the normal operation of the application: After installation, click the ‘Pi Browser’ icon on the phone’s desktop to open the application. When opened for the first time, the application may perform some initialization settings, such as loading necessary components and data. Users need to wait patiently. During the application running process, if there are problems such as crashes or freezes, you can try the following solutions: First, check if the phone has enough storage space. If the storage space is insufficient, you can clean up some unnecessary files and applications. Secondly, check if the phone system is the latest version. If not, you can go to the ‘Software Update’ option in the phone settings for an update. Finally, try uninstalling and reinstalling the Pi Browser application. When reinstalling, ensure that it is downloaded from the official channel to ensure the integrity and security of the application.

Enter the KYC verification entrance 3.2

  1. Open the Pi Network application: Find and tap the Pi Network app icon on your phone to launch the application. If it is your first time logging in, you need to enter the account and password set during registration to log in; if automatic login is enabled, you can directly access the main interface of the application.
  2. Find the KYC certification entrance: On the main interface of the Pi Network application, you can usually find the ‘KYC certification’ related entrance in the menu bar or personal settings options. The specific location may vary due to different application versions and interface designs, but generally it will be in a prominent position or in the settings area related to the user’s personal information. For example, in some versions of the application, click on the three horizontal line icon in the upper left corner of the main interface, pop up the sidebar, and you can find the ‘KYC certification’ option in the sidebar; in some versions, it may be in the menu bar at the bottom of the main interface, click on ‘Mine’ or ‘Personal Center’ and other options, enter the personal page, and find the ‘KYC certification’ entrance on the page. Click on this entrance to enter the KYC certification interface and start the certification operation.

3.3 Fill in personal information

  1. Name filling: In the personal information filling area of the KYC authentication interface, find the ‘Name’ column. When filling in, ensure that the name is exactly the same as the name on the identity document, including the order and spelling of the name. For example, if the name on the ID card is ‘张三’, then it should be accurately filled in as ‘张三’ in the column, and there should be no misspelling or other forms of errors. If the name contains rare characters or special characters, pay attention to the selection of input method and the correct input of characters to avoid authentication failure caused by input errors.
  2. To fill in the date of birth: click on the ‘Date of Birth’ field, usually a date picker will pop up. Users need to select the year, month, and day of their actual birth date in the date picker. When selecting, be careful and ensure the accuracy of the date. For example, if the birth date is May 10, 1990, select ‘1990’, ‘5’, ‘10’ in the date picker respectively. Note that some authentication systems may have specific requirements for date formats, such as ‘YYYY-MM-DD’ or ‘MM/DD/YYYY’, users need to fill in according to the required format.
  3. Nationality filling: In the ‘Nationality’ column, a dropdown menu is usually provided, listing the names of various countries and regions. Users can find their own nationality by clicking on the dropdown menu and selecting it. For example, Chinese users should choose ‘China.’ If the corresponding nationality option is not found in the dropdown menu, it may be due to system issues or delayed data updates. In this case, you can contact Pi Network’s official customer service for help and solutions. When filling in your nationality, ensure the accuracy of your selection to avoid affecting the authentication results due to nationality errors.
  4. Other information to fill in: In addition to the above basic information, you may also need to fill in some other information, such as gender, residential address, contact information, etc. When filling in gender, choose ‘Male’ or ‘Female’ according to your actual situation. The residential address should be the permanent address, ensuring that the address is detailed and accurate, including information such as province, city, district, street, house number, etc., so that users can be accurately contacted when necessary. Contact information generally includes the commonly used mobile phone number. After filling it in, click the button to get the verification code, and fill in the received verification code in the corresponding box to verify the authenticity of the mobile phone number. When filling in all personal information, be sure to carefully check to ensure the accuracy and completeness of the information, to avoid KYC certification failure caused by information errors.

3.4 Upload ID proof documents

  1. File Selection: In the KYC verification interface, find the ‘Upload ID Proof Document’ area, usually with buttons like ‘Choose File’ or ‘Upload File’. Click on this button, and the phone will pop up a file selection interface, where users can choose the prepared ID proof document, such as ID card photos, passport scans, etc. If it is an ID card, photos of the front and back need to be uploaded separately; if it is a passport, uploading the first page scan containing personal information and photo is sufficient.
  2. File format requirements: Pi Network typically supports common image file formats such as JPEG, PNG, etc. When selecting a file, make sure the file format meets the requirements. If the file format is incorrect, you can use image editing software (such as Meitu Xiuxiu, Photoshop, etc.) to convert the file to a supported format before uploading. For example, if the file is in BMP format, you can open the file with Meitu Xiuxiu and then choose the ‘Save’ or ‘Save As’ option, select JPEG or PNG format in the save format, and save the file.
  3. Document clarity requirements: The uploaded ID proof document photo or scan must be clear, and the text and images must be accurately recognizable. Photos should avoid factors that affect clarity such as blur, glare, shadows, etc. When taking a photo of the ID card, choose an environment with sufficient light, place the ID card flat on the table, use the mobile phone camera to shoot vertically, ensure that all four corners of the ID card are complete in the photo, and the text and photo are clearly visible. When scanning a passport, adjust the scanning resolution, generally recommended to be set to above 300dpi to ensure the clarity of the scan. If the clarity of the uploaded document is insufficient, the reviewer may not be able to accurately read the document information, leading to authentication failure.
  4. File Size Limit: The file size must also comply with the official range specified, generally not too large or too small. A too large file may cause slow or failed upload, while a too small file may affect the clarity and readability of the information. Specific file size limits can be found on the KYC authentication interface or in the Pi Network official documentation. If the file size exceeds the limit, you can use image editing software to compress the file. For example, in Photoshop, you can reduce the file size by adjusting the image’s resolution, quality, and other parameters, while trying to maintain the clarity of the image. Before uploading the file, be sure to check the format, clarity, and size of the file to ensure that it meets the requirements and improves the success rate of authentication.

3.5 Live Check

  1. Start liveness detection: After completing the personal information filling and uploading of identification documents, enter the liveness detection section. On the KYC authentication interface, click on the “Start liveness detection” or similar button, and the system will activate the mobile phone’s camera and related recognition functions.
  2. Check steps: Follow the instructions of the system, usually need to face the front camera of the mobile phone to ensure that the face is completely within the viewfinder of the camera. During the inspection process, the system may require users to perform some actions, such as blinking, opening mouth, shaking head, etc. Users should promptly follow the prompts to make corresponding actions so that the system can comprehensively collect facial feature information for accurate recognition and verification. For example, when the system prompts ‘Please blink’, the user should slowly blink; when prompted ‘Please open your mouth’, simply open the mouth.
  3. Attention: When performing a liveness check, choose an environment with sufficient light and a simple background. Adequate light can ensure the camera captures the user’s facial features clearly, improving recognition accuracy. Avoid conducting checks in backlit, strong light, or dimly lit environments to avoid affecting facial recognition. For example, do not perform liveness checks outdoors under direct sunlight or in dimly lit rooms. A simple background can reduce interference factors, allowing the system to more accurately recognize the user’s face. Additionally, keep the device stable, avoid shaking or moving the phone to prevent the facial image from being blurry or incomplete. During the entire liveness check process, maintain a natural facial expression, do not wear hats, sunglasses, masks, or other items that obscure the face, ensuring that facial features are fully displayed. If the liveness check fails, it may be due to lighting issues, improper movements, or facial obstructions. Users can adjust the environment and operations based on the system’s failure reasons and recheck.
  4. Multiple attempts and assistance: If multiple attempts at live checks fail, do not panic. You can carefully read the prompt information provided by the system, analyze the reasons for the failure, such as whether the lighting is too dark, the facial angle is incorrect, etc. Then adjust accordingly, for example, switch to a better-lit environment, adjust the angle of the face and the camera, and try again. If after multiple attempts you still cannot pass, you can contact Pi Network’s official customer service, explain the issues you are facing, and seek help and guidance from customer service. Customer service may provide targeted solutions, such as suggesting using a different device for live checks, or guiding users to perform more accurate operations. While waiting for a response from customer service, do not repeatedly submit live check applications to avoid affecting the verification process.

3.6 Submit Application

  1. Information confirmation: After completing all KYC verification steps, including filling in personal information, uploading identity documents, and live detection, enter the submission application stage. Before submission, carefully check all the information filled in to ensure the accuracy and completeness of the information. Check whether personal information such as name, date of birth, and nationality is filled in correctly, whether the identity documents are uploaded completely and clearly, and whether the live detection has been successfully passed. For example, confirm again that the spelling of the name is correct, the information on the ID card photo is clear and discernible, and whether the actions during the live detection process are completed as required. If any errors or omissions are found in the information, promptly return to the corresponding steps for modification and supplementation.
  2. Submission operation: After confirming that all information is correct, find the ‘Submit Application’ button in the KYC verification interface, click on the button to submit the KYC verification application. After submission, the system will display a prompt indicating that the application has been submitted and generate an application number. Users can record this number for future reference on checking the application progress. At this point, the Pi Network’s verification team will begin reviewing the user’s application.
  3. After submission notes: After submitting the application, users cannot change the submitted information at will. Therefore, be sure to confirm carefully before submitting. During the review period, users should keep their phones open to receive review result notifications. The review time may vary depending on the number of applicants and the workload, generally taking several working days to weeks. Users can regularly check the review progress in the Pi Network app to understand the processing status of the application. If any issues are found during the review process and need to be communicated with the user, the review team will contact the user through in-app messages, SMS, or email. Users should pay attention and respond promptly and follow the instructions. For example, if the review team finds discrepancies between the information in the identity document and the personal information filled out, they may request further proof materials or explanations from the user. Users should actively cooperate to ensure a smooth authentication process.

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4. Tips for fast KYC verification of Pi Coin


4.1 Information accurate and complete

When filling in personal information, users must carefully check each item to ensure it matches the information on the identification document completely. For example, the spelling and order of the name, the accuracy of the date of birth, etc., are all crucial. Any minor errors could lead the verification personnel to doubt the authenticity of the user’s identity, resulting in delays in the verification process or even rejection. Taking the name as an example, if a user reverses the order of the surname and given name when filling it out, or if there are spelling mistakes, the verification personnel will notice discrepancies when comparing with the identification document, and will then request the user to verify and submit the information again, undoubtedly prolonging the authentication process.

The uploaded identity documents must also be clear, complete, and free of any alterations. The clarity of the documents directly affects the reviewers’ ability to read and identify the information. If the photo is blurry, reflective, or shadowed, causing key information such as name, ID number, photo, etc., to be unclear and unidentifiable, the reviewers will not be able to accurately verify the user’s identity, and the authentication application is likely to be rejected. Similarly, the integrity of the documents should not be overlooked. Ensure that all four corners of the document are fully displayed, with no cropping or missing information. In addition, there should be no traces of alterations on the documents, as alterations may be considered as forgery or tampering with the documents, significantly affecting the authentication results.

4.2 Select the appropriate authentication time

Submitting verification applications at different times may result in significant differences in review speed. Generally, avoiding peak application periods is an effective strategy to expedite the review process. During specific stages of the Pi Coin project development, there may be a surge in users applying for KYC verification, such as during important project updates or promotional activities, or nearing certain key milestones set by the project team. During these times, the review team faces a substantial workload, naturally slowing down the review process. User feedback and data analysis suggest that submitting applications during non-business hours on workdays (such as evenings or weekends) tends to result in faster review times. This is because there are fewer applicants during these time periods, allowing the review team to focus more on processing applications and accelerating the review progress. Additionally, keeping an eye on information about the review process shared on Pi Network’s official community or social media channels can help users understand the current review status and application trends, enabling them to choose a less stressful time to submit their applications.

4.3 Maintain a good network and device status

A stable network connection and properly functioning device are the basic conditions to ensure the smooth progress of KYC verification. During the verification process, whether uploading identification documents, performing facial recognition, or submitting applications, data transmission is required through the network. Fluctuations, lagging, or interruptions in the network may lead to issues such as failed document uploads, timeouts in facial recognition, or incomplete application submissions. For example, when uploading identification documents, an unstable network may prevent complete uploads or errors during the process, making it impossible for the reviewing personnel to obtain complete document information, thus affecting the verification progress. Similarly, device malfunctions can have a negative impact on verification. Malfunctions in phone or computer systems, app crashes, etc., may force the verification process to halt, requiring users to restart the device or application and redo the verification process, not only wasting time but also increasing the risk of verification failure. To ensure good network and device status, users should check the stability of the network connection before KYC verification, testing network speed and stability by browsing web pages, watching videos, etc. Additionally, ensure that the device’s system and applications are up to date to avoid compatibility issues due to outdated versions. Furthermore, close unnecessary background programs on the device to free up system resources, ensuring stable operation of the device during the verification process.

4.4 Understand the certification rules in advance

A thorough understanding of the KYC certification rules and requirements officially released by Pi Coin is crucial for users to successfully pass the certification. The official document details the certification process, required materials, review standards, and important notes. Before applying for certification, users should carefully read these contents, clarify each requirement, prepare in advance, and avoid violations or operational errors due to a lack of understanding of the rules. For example, the certification rules may have specific requirements for the type, format, size, and clarity of identification documents, as well as clear regulations for filling in personal information. If users are not aware of these requirements and upload non-compliant documents or fill in incorrect information at will, it will inevitably lead to certification failure. At the same time, understanding the review standards and process, users can operate more standardizedly during the certification process, thereby improving the success rate of certification. In addition, the official document may also contain some frequently asked questions and solutions. By reading these contents in advance, users can promptly find solutions when encountering problems, avoiding delays in the certification process due to unresolved issues.

5. Pi Coin KYC common issues and solutions


5.1 Review time is too long

The Pi Network has a large number of users, and users from all over the world are actively applying for KYC certification, which poses a huge workload for the review team. During peak application periods, such as major promotional activities, a large number of users concentrate on submitting certification applications, making it difficult for reviewers to process all applications in a short time, resulting in a significant extension of the review time. In addition, Pi Network rigorously reviews the information submitted by users, carefully verifying each piece of personal information, identity documents, and live check data to ensure the authenticity and accuracy of the information. This complex review process also increases the time required for reviews to a certain extent.

When facing the situation of long audit processing time, users should first remain patient, avoid frequent inquiries about the audit progress to prevent adding extra workload to the audit team, and further affecting the audit speed. During the waiting period for the audit, users can regularly check the message notifications within the Pi Network app to ensure not to miss any important information related to the audit. For example, the audit team may request users to supplement or correct certain information through in-app messages, and users should respond promptly and follow the instructions to expedite the audit process. At the same time, users can follow Pi Network’s official community, social media accounts, or official website to obtain the latest audit updates and related policy adjustments. Sometimes, the official announcement about the audit progress will be released to inform users of the current audit status and expected processing time, which helps users to schedule time and expectations reasonably.

5.2 Authentication Rejected

Information inconsistency is one of the common reasons for authentication rejection. For example, when users fill in personal information, discrepancies between key information such as name, date of birth, ID number, etc., and the information on the uploaded identification documents may lead to authentication failure, even minor differences such as spelling errors in names, format errors in date of birth, etc., may raise doubts for the reviewing staff, leading to authentication failure. Blurry photos are also an important factor. If there are issues such as blurriness, reflection, shadows, etc. in the photos of the identification documents uploaded, making it difficult for the reviewing staff to clearly identify the information on the documents, such as unclear portraits in the photos, difficult-to-recognize ID numbers, etc., the authentication application is likely to be rejected. In addition, expired documents should not be ignored. If the identification documents provided by the user have expired, such as expired IDs, passports, etc., the authentication will not be approved.

Once the authentication is rejected, users should first carefully read the reasons for rejection provided by the review team to clarify the issues. For problems related to inconsistent information, users need to recheck their personal information and identity documents to ensure they are completely consistent before resubmitting the application. When filling in the information again, pay extra attention to details to avoid making the same mistakes. In cases of blurry photos, users need to take clear photos of their identity documents again. When taking photos, choose a well-lit environment with a simple background to ensure that the text and images in the photo are clear and distinguishable, avoiding factors such as glare or shadows that may affect clarity. If the authentication failed due to document expiration, users should promptly update their identity documents, obtain valid documents, and then resubmit the application following the authentication process. When reapplying, users should ensure that all information and documents are accurate and can include a brief explanation, detailing the reasons for the previous rejection and the corrections made this time, to help reviewers understand the situation more quickly and increase the approval rate.

5.3 System Failure or Technical Issue

During the verification process, due to technical issues with the Pi Network application or servers, there may be system malfunctions such as lagging and crashes. For example, when a large number of users are conducting KYC verification simultaneously, the server may become overloaded, causing the application to respond slowly, resulting in lagging and affecting user experience. During critical steps like facial recognition or file uploads, the system may suddenly crash, leading to loss of previous operation data and requiring re-operation. Additionally, unstable network connections may also cause similar issues, such as fluctuations during ID document uploads, which may result in failed or incomplete uploads.

If encountering system malfunctions or technical issues, users should first try simple troubleshooting methods. For lagging issues, try closing other applications consuming system resources, freeing up device memory, and then reopen the Pi Network app for operation. If crashes occur, try uninstalling and reinstalling the application, ensuring it is the latest version, to resolve possible program errors or compatibility issues. Before reinstalling the app, remember to back up important data to prevent data loss. If the issue persists, users should promptly contact Pi Network’s official customer service for assistance. Users can use customer service channels within the Pi Network app, such as online customer service chat windows, customer service feedback forms, etc., to provide detailed descriptions of the encountered issues, including specific time of occurrence, operating steps, device model, network environment, etc., so that customer service personnel can accurately identify the problem and provide effective solutions. Additionally, users can follow Pi Network’s official community or social media platforms to see if other users have encountered similar issues and to review related official solutions.

6. Precautions after Pi Coin certification


6.1 Account Security Maintenance

After successfully passing the KYC verification of Pi Coin, account security maintenance has become a key link to safeguarding user assets and personal information. Users should immediately set a strong password, which should follow the complexity principle, be no less than 12 characters in length, and include uppercase and lowercase letters, numbers, and special characters. For example, “Abc”@12345678Such combinations greatly increase the difficulty of being cracked compared to simple pure numeric or alphabetic passwords. At the same time, regularly changing passwords is also a good security practice, and it is recommended to change passwords every 3-6 months to reduce the risk of being cracked due to passwords remaining unchanged for a long time.

Enabling two-factor authentication is an important measure to further enhance account security. Two-factor authentication typically combines factors such as passwords and mobile verification codes to add an additional layer of protection to the account. When a user logs into their account on a new device, they not only need to enter the correct password but also receive a SMS or in-app notification containing a verification code. Only after entering the correct verification code can they successfully log in. This means that even if someone obtains the user’s password, they cannot access the account without the verification code, effectively preventing the risk of account theft.

In addition, users should always remain vigilant and guard against phishing websites and fraudulent information. When receiving links or information from unknown sources, do not click or provide personal information at will. Phishing websites often mimic the official website of Pi Network to deceive users into providing their login information and personal data. When logging into Pi Network, users should carefully check the URL to ensure they are visiting the official legitimate website. At the same time, avoid conducting account-related operations in unsafe public network environments, such as public Wi-Fi hotspots, as these networks may pose security risks and be vulnerable to hacker attacks, leading to user information leakage.

6.2 Participate in the Pi Coin ecosystem

After KYC certification, users have more ways to participate and rights in the Pi Coin ecosystem, and can more deeply integrate into this vibrant digital currency world. In terms of trading and transfer, certified users can freely conduct Pi Coin transactions and transfers, exchanging value with other users. This not only provides users with more economic activity choices, but also promotes the circulation and application of Pi Coin in the market. Users can buy and sell transactions according to their investment strategies and market conditions, realizing asset appreciation or rational allocation under the premise of legality and compliance.

In terms of ecosystem participation, Pi Network is committed to building a diverse ecosystem, providing users with a rich variety of application scenarios. Users who have completed KYC verification have the opportunity to participate in these ecosystem applications, such as decentralized finance (DeFi) applications based on Pi Coin, e-commerce platforms, social interaction applications, and more. In DeFi applications, users can engage in financial activities such as lending and asset management to earn additional income; on e-commerce platforms, users can use Pi Coin to purchase goods and services, experiencing the convenience of digital currency in actual consumption; in social interaction applications, users can communicate and collaborate with other users to jointly promote the development of the Pi Coin ecosystem, while also being able to receive rewards and benefits by participating in social activities.

Community governance and decision-making participation are also one of the important rights of certified users. Pi Network emphasizes the power of the community, encourages users to actively participate in community governance and decision-making processes. Certified users can express their views and suggestions on platforms such as community forums and official social media groups, and provide opinions on the direction of project development and policy formulation. The voices and suggestions of users are crucial for the development of Pi Network, and the project team will carefully listen to user feedback and make corresponding adjustments and improvements according to the opinions and needs of the community. In addition, some important decisions may be made through community voting, and certified users have the voting rights to directly participate in the project’s decision-making process and influence the future direction of the project.

Conclusion


KYC verification is not only a crucial step in the development of the Pi Coin project but also an important guarantee for its long-term sustainable development. Through KYC verification, Pi Coin is expected to achieve greater breakthroughs in the field of cryptocurrency, bringing global users a more convenient, secure, and innovative digital financial experience.

Author: Frank
* The information is not intended to be and does not constitute financial advice or any other recommendation of any sort offered or endorsed by Gate.io.
* This article may not be reproduced, transmitted or copied without referencing Gate.io. Contravention is an infringement of Copyright Act and may be subject to legal action.
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